Booking Cancellation Policy

SQUADUP does not sell or ship physical goods. All transactions are for access to physical sports and recreation venues at a scheduled date and time. This policy therefore governs cancellation of venue bookings and access slots.

You can cancel a confirmed booking from the My Bookings screen. A booking is eligible for cancellation up to 2 hours before the slot's scheduled end time. This matches the in-app rule shown on every booking screen.

Cancellations made more than 24 hours before the slot start time typically qualify for a full refund of the amount paid. Cancellations between 6 and 24 hours before the slot may qualify for a partial refund less a cancellation fee. Cancellations within 6 hours of the slot, or no-shows, are not eligible for a refund. The exact refundable amount is shown at the time of cancellation in the app.

If a venue partner cancels due to weather, maintenance, double-booking or any other reason, you receive a full refund or the option to reschedule to another available slot at no extra cost.

Approved refunds are initiated through PayU to your original payment method and usually reflect within 5–7 business days, depending on your bank or UPI provider.

If a squad booking is cancelled, any amounts already collected from squad members are refunded to each payer according to their share.

This Booking Cancellation Policy is operated by Abhijeet Kumar Kushwaha. For any question, contact admin.squadup@gmail.com or call 9725965628 / 9723973425.