Last updated: 6 August 2026
You can cancel a booking from the My Bookings screen. The refund amount depends on how far in advance you cancel, as shown at the time of cancellation.
More than 24 hours before the slot: full refund of the amount paid.
Between 6 and 24 hours before the slot: partial refund, less a cancellation fee.
Less than 6 hours before the slot, or a no-show: no refund.
If a venue cancels due to weather, maintenance, double-booking or any other reason, you receive a full refund — or you may reschedule to another available slot at no extra cost.
If a squad booking fails because members do not complete their share within the payment window, amounts already collected are refunded in full to each payer.
Approved refunds are initiated through PayU to your original payment method and usually reflect within 5–7 business days, depending on your bank or UPI provider.
Discounts from coupons are not refunded as cash. If a discounted booking is refunded, only the amount actually paid is returned, and the coupon may not be reusable.
If something went wrong at the venue, raise a complaint from the app within 48 hours of your slot, or write to supportsquadup@gmail.com. We review each case individually.